About Us - Uptone Pharmacy Limited

Welcome to Uptone Pharmacy Limited

Access to essential medicines hinges on two key factors: affordability and quality, which are crucial for ensuring everyone receives the care they deserve.

Kenya serves as the economic and transport hub of East Africa, boasting the largest and most advanced economy in both East and Central Africa. Despite significant advancements in the health sector, limited access to essential medicines and healthcare commodities remains a major challenge that negatively affects public health in Kenya. Access to medicines relies on both affordability and quality. Unaffordable medications do not solve the problem, and neither do low-quality, affordable products.

Therefore, healthcare professionals and patients prefer companies that provide high-quality medicines at competitive prices. With a vision to become one of the leading and most trusted pharmaceutical companies in the region, Uptone Pharmacy Limited is committed to offering high-quality and affordable medicines to the people of Kenya. From sourcing to distribution, we ensure that our products meet international quality standards while remaining affordable for our customers.

Uptone Pharmacy Limited is committed to providing affordable, high-quality medicines, medical equipment, and healthcare products to ensure access to quality healthcare for all Kenyans. We collaborate with renowned global pharmaceutical companies and have registered our products with the Pharmacy and Poisons Board since starting our operations in January 2021.

Our product range includes various dosage forms such as tablets, capsules, syrups, creams, vials, ampoules, and more. With a skilled marketing and sales team across major towns in Kenya, we conduct one-on-one sales calls to promote our brands to doctors, patients, and pharmacists.

We have a reliable distribution network, utilizing our own vehicles in Nairobi and partnering with G4S and Wells Fargo Courier to ensure orders are delivered within 24 hours to all major towns in Kenya.

Uptone Pharmacy Limited is dedicated to providing excellent healthcare products and services through honesty, fairness, reliability, and responsibility. With our industry expertise, we aim to create value for our customers and build mutually beneficial long-term relationships.

Uptone Pharmacy Limited aims to be a leading and trusted pharmaceutical company in the region by offering timely, quality products and services that improve the lives of millions.

Our Core Values

Integrity

We are committed to upholding the highest ethical standards in all our operations.

Commitment To Quality

Our unwavering commitment to quality encompasses all our practices and processes, including sourcing, importation, promotion, storage, and supply of our products to customers.

Customer Satisfaction

We are dedicated to ensuring that the needs of our customers are met in a timely manner. Our primary focus is on achieving maximum customer satisfaction by providing high-quality products and services.

Transparency

Our company is built on a foundation of openness and honest communication. We believe this is the best path to success. We always encourage our stakeholders to share feedback, which helps us grow stronger and better.

Adherence To Laws And Regulations

We are committed to maintaining an effective compliance program that aligns with the laws and regulations established by the Government of Kenya. Our goal is to conduct transparent business operations within a legal, ethical, and social framework.

Equality

Our work environment promotes diversity in gender and ethnicity. We adhere to a non-discrimination and fair treatment policy in both our recruitment and selection processes, as well as in performance evaluations.

Corporate Social Responsibility

As a socially responsible organization, Uptone Pharmacy Limited is committed to improving society. We partner with various organizations that provide healthcare services to disadvantaged populations. We strongly believe that our commitment to the community positively impacts our business objectives.

Quality Policy

Since its inception, Uptone Pharmacy Limited has been dedicated to providing high-quality products and services that exceed the expectations of our customers, partners, and regulators. Every team member is responsible for maintaining these standards.

We foster a quality-focused culture to ensure the efficacy, safety, and reliability of our offerings, prioritizing the safety of our customers and compliance with local and international regulations.

Our Commitment To Quality

We are committed to ensuring the efficacy, safety, and reliability of our products and services, while prioritizing the well-being of our customers and patients.
Our business operations will comply with local regulations and international quality standards.
We will manage our documents, data, and records in accordance with legal requirements and industry regulations.
We will ensure that our employees possess the necessary education, training, skills, and experience to perform their work competently and in accordance with applicable regulations.
We will continuously identify and assess workplace risks, implementing preventive and improvement measures to enhance working conditions and increase employee satisfaction.
We prioritize resolving any issues related to the quality of our products and services, adhering to the highest ethical standards.
We will periodically review the performance of our products and services to promote continual improvement.